Preamble
These General Terms of Use for Partners ("Partner GTU") govern access to and use of the Angevo digital platform ("the Platform") by any independent service provider registered as a partner ("the Partner"). The Partner corresponds to the "Service Provider" referred to in the Customer General Terms of Use.
They constitute a legally binding contractual framework between the Partner and Angevo BV ("Angevo"), a company incorporated under Belgian law with its registered office in Zaventem, Belgium. They are supplemented by the Partner Commercial Terms, which govern in particular remuneration, commission, collection and payout; the two documents are interpreted in a complementary manner.
Registration and use of the Platform as a Partner imply full and unreserved acceptance of these Partner GTU as well as of the applicable Partner Commercial Terms.
Article 1. Self-employed status and absence of subordination
The Partner uses the Platform as an independent service provider. He performs, under his own professional responsibility, the services he accepts via the Platform.
The relationship between the Partner and Angevo creates no bond of subordination, employment, company, agency, general mandate or exclusivity. In particular:
- the Partner freely organises his activity, his hours, his means and his working methods, subject to the quality and safety standards applicable to the services;
- he remains free to accept or refuse assignments and is subject to no minimum volume;
- he is free to carry out his activity on his own account and for other principals, including competitors;
- he bears his own charges, his equipment and his operating costs;
- he remains solely responsible for his tax, social security, accounting and regulatory obligations.
Angevo guarantees the Partner no volume of assignments, no territorial exclusivity and no level of income.
Article 2. Access conditions and prior verification
The Partner may only access and remain active on the Platform provided that he holds the legal status required to carry out his activity, provides accurate, complete and up-to-date information, can demonstrate professional insurance in accordance with Article 3, and complies with the admission, quality and compliance criteria defined by Angevo.
Before activation, the Partner provides Angevo with the information and documents enabling verification of his identity, his legal existence, his company or VAT number, his bank details, his professional status, as well as any other document useful for his onboarding or for verifying his compliance.
The Partner undertakes to keep his administrative, professional, banking and operational information up to date throughout the duration of his use of the Platform.
Article 3. Partner's professional insurance
The Partner undertakes to take out and maintain in force, throughout the duration of his registration on the Platform, a Professional Civil Liability insurance covering all the services he performs through the Platform.
This insurance must have a minimum guarantee ceiling of five hundred thousand euros (€500,000) per claim, covering bodily, material and immaterial damage caused to customers, to third parties or to their property in the course of performing the services, including damage caused to the property that is the subject of the service, in particular glass breakage and damage to the surfaces and frames treated.
For services involving work at height greater than three (3) metres, in particular the use of telescopic poles, pure-water (reverse osmosis) systems or any other elevated-access equipment, the Partner must have a specific insurance extension covering this type of intervention.
For certain assignments involving particular stakes, in particular on commercial storefronts, buildings for professional use or sites presenting a high risk, Angevo may, on an ad hoc basis, require proof of enhanced coverage before validating the assignment.
The Partner provides Angevo, upon registration and then at each annual renewal, with a valid insurance certificate stating the nature of the activities covered, the guarantee ceiling and the period of validity. Angevo may at any time request an updated certificate and reserves the right to raise the minimum coverage requirements, subject to reasonable notice.
In the absence of valid insurance, in the event of insufficient coverage or of non-submission of the certificate, Angevo may suspend the Partner's access to the Platform until regularisation, or even proceed with his deregistration. The Partner remains solely responsible for the financial consequences of any claim arising in the course of performing a service.
Article 4. Partner area and access to features
Angevo provides the Partner with a dedicated area, accessible via the Platform, allowing him in particular to view the assignments offered, the information useful for their performance, the status of his activity, as well as certain services or features reserved for partners. Access to this area is personal, secure and reserved for the authorised Partner alone.
Article 5. Acceptance or refusal of assignments
The Partner remains free to accept or refuse an assignment offered via the Platform. He undertakes, however, to respond within a reasonable time to the requests addressed to him. Angevo may take into account the response rate, the acceptance rate, operational reliability and the general behaviour of the Partner in the context of the allocation of assignments and the maintenance of his access, without the refusal of assignments in itself constituting a breach.
When a Partner accepts an assignment, he undertakes to perform it under the agreed conditions, except in the event of legitimate impediment reported as soon as possible. Unjustified absence, unjustified late withdrawal, no-show or any serious breach of an accepted assignment may have consequences for the future allocation of assignments as well as measures of limitation, suspension or delisting.
Article 6. Availability, schedule and operational information
The Partner undertakes to keep up to date, sincerely and regularly, his availability, intervention zones, operational capacities, useful contact details and any other information necessary for the proper functioning of the Platform. He takes care not to present as available any slots, resources or intervention conditions that do not correspond to the reality of his activity.
Article 7. Performance of the services, personnel and replacement
The Partner performs the accepted services under his responsibility. If he uses his own employees, agents or subcontractors, he remains fully responsible for their intervention, their competence, their behaviour and compliance with these terms.
Any person acting on behalf of the Partner must meet the applicable requirements of quality, safety, insurance and compliance; Angevo may make the intervention of a third party subject to prior verification. The Partner may not assign, lend or transfer his account to a third party.
Article 8. Quality, care and compliance of the services
The Partner undertakes to perform each accepted service with professionalism, care, diligence and in accordance with the rules of the trade applicable to his activity. He takes care to provide a quality service, respectful of the standards defined by Angevo, of the customer's legitimate expectations, as well as of the applicable requirements of safety, hygiene, compliance and good conduct.
Article 9. Protocols and products imposed by Angevo
The Partner undertakes to comply with the protocols, technical standards and operational instructions defined by Angevo. He in principle uses his own equipment, his own tools and his own methods, under his professional responsibility.
However, where a service includes a renovating treatment of aluminium or PVC profiles, the Partner is required to use the product, protocol or method specifically required by Angevo. Acceptance of such an assignment implies strict compliance with this requirement.
The Partner is responsible for the proper application of the imposed product or protocol, in accordance with the instructions provided. Where damage results from the product or protocol imposed by Angevo even though it was correctly applied, liability is assessed taking into account the fact that Angevo imposed its use, without prejudice to the Partner's liability regarding the conditions of application.
Article 10. Partner's behaviour at the customer's premises
The Partner undertakes to adopt, in the context of each assignment, professional, respectful, punctual behaviour appropriate to the intervention at the customer's premises. He takes care to respect the premises, the property, the privacy and the reasonable instructions of the customer, as well as the rules of courtesy, discretion and good conduct.
Any aggressive, inappropriate, abusive, misleading, dangerous behaviour or behaviour contrary to Angevo's image and standards may result in measures of limitation, suspension or delisting.
Article 11. Collection, payout and withholding
Customer payments are collected by Angevo, through an approved payment service provider. The Partner's remuneration, Angevo's commission and the payout arrangements are governed by the Partner Commercial Terms.
The payout to the Partner of the amounts corresponding to a service may take place after its proper performance and the expiry of the dispute-declaration period provided for in the Customer General Terms of Use. In the event of a complaint, dispute, suspicion of fraud or breach, Angevo may suspend or withhold all or part of the relevant payout, to a proportionate extent, until the file is processed.
Article 12. Respective responsibilities of the Partner and Angevo
The Partner is solely responsible, professionally and legally, for the services he performs and for the consequences of his acts, omissions, faults, negligence or breaches, including towards customers and third parties.
Angevo is responsible for the services incumbent upon it in its own capacity as operator of the Platform (connection, booking, collection and payout, support). It is not a party to the service contract concluded between the customer and the Partner and is not responsible for the material performance of the services.
Angevo cannot be held liable for loss of income, for the absence or variation of assignment volume, for the behaviour of customers, nor for the consequences of a temporary unavailability of the Platform.
The Partner owes Angevo only the amounts for which he is legally responsible, namely those corresponding to (i) a refund or a chargeback relating to a service attributable to him, and (ii) the amounts Angevo is required to pay to a customer or a third party because of a fault, breach or damage attributable to the Partner and duly established. Angevo recovers these amounts by offsetting against future payouts or, failing that or in the event of insufficiency, by reimbursement from the Partner. This provision is limited to the amounts for which the Partner is legally responsible, creates no liability beyond that, and applies without prejudice to the Partner's insurance coverage.
Article 13. Prohibition of circumvention and direct solicitation off the platform
The Partner undertakes not to solicit, canvass, divert or directly accept, outside the Platform, a customer met via Angevo, with the aim of circumventing Angevo, its rules, its booking system, its financial conditions or its business model.
This obligation applies during the term of the relationship and continues, for a reasonable period, after the closure of the account, with respect to customers met via the Platform. Any attempt at circumvention, direct or indirect, may result in measures of limitation, suspension, delisting or any other appropriate measure, without prejudice to any other right or remedy of Angevo.
Article 14. Access to external partners (products and tools)
Angevo may make available to the Partner, via his area, links, offers, benefits or access to external partners offering products, accessories, tools or services useful for his activity.
The Partner acknowledges that these purchases or commercial relationships are concluded directly with the external partners concerned. Angevo acts, where applicable, as a business introducer or affiliate partner and may receive remuneration from the external partner, without being a party to the sale, delivery, after-sales service or applicable guarantees. This remuneration does not constitute a withholding made on the Partner and does not affect the fact that the transaction remains concluded directly between the Partner and the third-party supplier.
Article 15. Suspension, limitation or delisting of the Partner
Angevo may limit, suspend, deactivate or delist, temporarily or permanently, the Partner's access to the Platform, in particular in the event of:
- breach of these terms or of the Partner Commercial Terms;
- failure to comply with quality standards or absence of valid insurance;
- fraud, attempted fraud or circumvention of the Platform;
- inappropriate behaviour or repeated breaches in the performance of the services;
- inaccurate, incomplete or non-updated information;
- harm to the proper functioning, the safety, the reputation or the legitimate interests of Angevo, its customers or its other partners.
Except in cases of urgency, serious breach, fraud or legal obligation, any measure of limitation, suspension or delisting is the subject of a reasoned notice addressed to the Partner, stating the reasons for the decision. The Partner may submit his observations and contest the measure via the complaint-handling mechanism made available by Angevo. In the event of permanent delisting on Angevo's initiative, other than for serious breach or fraud, reasonable notice is respected.
Amounts due in respect of services duly performed before the measure remain handled in accordance with the Partner Commercial Terms.
Article 16. Rating and evaluation of the Partner
The Partner acknowledges that the quality of his services, the ratings left by customers, operational feedback, reported incidents, compliance with deadlines, general behaviour and the reliability of his activity may be taken into account by Angevo in the context of quality monitoring, the allocation of assignments, the maintenance of his access to the Platform or any measure of limitation, suspension or delisting.
Article 17. Customer data accessible to the Partner, confidentiality and GDPR
The information relating to customers, assignments, intervention locations and any data accessible to the Partner via the Platform may only be used to the extent strictly necessary for the performance of the accepted services.
The Partner processes this data confidentially, in compliance with the applicable data protection regulation (GDPR), without diverting it from its purpose, without exploiting it for unauthorised personal, commercial or competing purposes, and without retaining it beyond what is necessary. The respective roles of Angevo and the Partner with regard to the GDPR, as well as, where applicable, the arrangements for a data processing agreement, are specified by Angevo.
Article 18. Partner's personal data and reporting obligations
In the context of access to and use of the Platform, Angevo collects and processes certain personal data relating to the Partner (identification, contact details, professional, administrative, banking and operational information). The arrangements for this processing and the Partner's rights are specified in the Privacy Policy accessible via the Platform.
The Partner is informed that Angevo may be required to collect and transmit to the competent authorities certain information concerning him, in particular his identification data and the income generated via the Platform, pursuant to the legal obligations applicable to digital platforms, in particular regarding tax reporting. The Partner undertakes to provide the information necessary for this purpose.
Article 19. Intellectual property
All intellectual property rights relating to the Angevo Platform, to the partner area, to its content, tools, interfaces, documents, texts, visuals, trademarks, logos, methods and protocols belong to Angevo or to its partners and rights holders.
The Partner refrains from any unauthorised reproduction, extraction, reuse, adaptation, distribution, making available or exploitation, in whole or in part, of these elements, in any form whatsoever.
Article 20. Maintenance and technical unavailability
Angevo endeavours to ensure the proper functioning and accessibility of the partner area, without guaranteeing continuous, uninterrupted or error-free availability. The partner area may be temporarily unavailable, in particular in the event of maintenance, updates, a technical incident or circumstances beyond Angevo's control.
Article 21. Communications and notifications
The Partner agrees to receive, by electronic means or via the partner area, any useful communication relating to his activity on the Platform, in particular assignment offers, confirmations, reminders, alerts, administrative information, technical notifications, contractual modifications, update requests, notices or any other information necessary for the proper functioning of the relationship with Angevo.
Article 22. Duration and termination
These terms apply to the Partner throughout the duration of his registration and activity on the Platform.
The Partner may terminate his use of the Platform and request the closure of his account at any time, subject to the proper performance of the assignments already accepted, the settlement of ongoing situations and compliance with the obligations still applicable after the end of the relationship. Angevo may set reasonable exit arrangements in order to ensure the continuity of assignments and the proper management of the customers concerned.
Article 23. Prior amicable dispute resolution
In the event of a dispute between Angevo and the Partner relating to the interpretation, performance or termination of their relationship, the parties undertake to seek an amicable solution as a priority before any legal action.
The party wishing to raise a dispute informs the other in writing. The parties then have a period of thirty (30) days from that notification to attempt to find an amicable solution. After this period without agreement, each party regains its freedom to act. This procedure does not apply in cases of urgency, precautionary measure or mandatory provision to the contrary.
Article 24. Modification of the Partner GTU
Angevo reserves the right to modify these terms at any time, in particular to take account of the evolution of the Platform, of the services offered or of technical, commercial, operational or regulatory requirements.
In the event of a substantial modification, the Partner is informed with a minimum notice of fifteen (15) days before the entry into force of the new terms, unless a faster modification is required for legal, regulatory, security or compliance reasons. A Partner who does not accept the new terms may cease using the Platform and close his account before their entry into force.
Article 25. Force majeure
Angevo cannot be held liable for a delay, an impossibility of performance, an unavailability of the Platform or a malfunction resulting from a case of force majeure or from any event reasonably beyond its control, in particular natural disasters, major bad weather, fires, general outages, network interruptions, strikes, administrative decisions, civil unrest or any other unforeseeable and irresistible event.
Article 26. Electronic evidence and value of exchanges
Computer records, electronic exchanges, validations, assignment refusals, activity logs, messages, transmitted documents, operational information and any data stored by Angevo's systems or exchanged via the partner area may be used as evidence in the relations between Angevo and the Partner, subject to the applicable mandatory rules.
Article 27. Partial invalidity
If any provision of these Partner GTU is declared null, invalid or unenforceable by a competent authority, the remaining provisions retain their full effect.
Article 28. Applicable law and competent jurisdiction
These Partner GTU are governed by Belgian law. Any dispute relating to their interpretation, validity, performance or to the use of the Platform by the Partner falls within the jurisdiction of the Belgian courts, unless a mandatory rule to the contrary applies.
