To be read together with the Terms of Use — Customer Area.
Angevo BV — Excelsiorlaan 25, 1930 Zaventem (Belgium) — CBE 1032.536.987 — VAT BE 1032.536.987 — contact@angevo.com
These Terms of Sale (the “Terms of Sale”) govern the financial, commercial and operational arrangements applicable to Orders for services placed via the Angevo digital platform (the “Platform”) by any Customer acting as a consumer (the “Customer”).
They supplement the Platform's Terms of Use (the “Terms of Use”) and together with them form the contractual framework applicable to the relationship between the Customer and Angevo BV (“Angevo”) for any Order. The Terms of Use and these Terms of Sale are to be interpreted as complementary; in any event, the mandatory provisions protecting the consumer prevail. The terms defined in the Terms of Use, in particular “Order”, “ANGEVO Provider”, “ANGEVO Partner” and “ANGEVO Voucher”, have the same meaning in these Terms of Sale.
Validation of an Order implies full and unconditional acceptance of these Terms of Sale.
These Terms of Sale govern the relationship between the Customer and Angevo with regard to booking, payment, cancellation, postponement, commercial benefits and any refunds.
Angevo acts as an intermediation platform and does not itself perform the service, which is provided by an independent ANGEVO Provider. For payment purposes, Angevo collects the price of the service through an authorised payment service provider, deducts the agreed commission and transfers the balance to the Provider in accordance with the applicable arrangements.
The ANGEVO Partner that funds an ANGEVO Voucher is not a party to the Order. Its own contractual relationship with the beneficiary, in particular for the supply, installation and after-sales service of the window frames, remains separate.
The applicable price is the price displayed on the Platform at the time of the Order, before final validation by the Customer. The Customer is thus informed, prior to payment, of the total amount due, subject to the possible application of a promotional code, a store credit, an ANGEVO Voucher or any other expressly accepted commercial benefit.
Each Service included in an Order retains its individual value including all taxes. The total price of the Order corresponds to all the validated Services. An ANGEVO Voucher is applied against the total price of the Order and does not change the individual value of each Service.
Unless expressly stated otherwise, prices are shown in euros and including all taxes (incl. VAT). The value of an ANGEVO Voucher is likewise expressed including all taxes. Any applicable tax, VAT or levy is included or stated in accordance with the regulations in force. Save for manifest error, the amount displayed and validated at the time of the Order is authoritative.
The Customer pays the full amount at the time of validating their Order. Where an ANGEVO Voucher is applied, the Customer pays the balance remaining due after application. Payment is processed immediately through the payment service provider used by Angevo.
An Order is only validly recorded subject to proper receipt and validation of the payment. In the event of failure, refusal, lack of validation or cancellation of the payment, the Order is not confirmed; Angevo may suspend, refuse or cancel it as long as payment has not been validly received.
Upon validation of the Order, the ANGEVO Voucher used is linked to the Customer's account and becomes Reserved for that Order, under the conditions of Article 16. Where the Order is not confirmed for lack of valid payment, the Voucher remains Available.
Payments made via the Platform are processed by Stripe or by any other authorised third-party payment service provider designated by Angevo. Angevo does not itself collect or store the Customer's sensitive banking data beyond what is strictly necessary for the operation of the service.
The sums corresponding to a service may be held securely, through the payment service provider, until the proper performance of the service and the expiry of the reporting period provided for in the Terms of Use, before being transferred to the Provider. This mechanism is intended to allow any complaint or refund to be processed.
Certain payment transactions may be subject to the payment service provider's own conditions, checks and validations.
The total price displayed and validated at the time of the Order is final. No surcharge may be applied on site and the Provider may not change the price.
Where the situation found on site differs from the information provided by the Customer without preventing performance, the planned Service is carried out.
Where the discrepancy makes the Order impossible to perform, non-compliant or risky, the Provider documents the situation and reports it to Angevo. Angevo takes over the matter with the Customer in order to find a solution, in particular rescheduling.
Where the Order is cancelled without any Service having been performed, any ANGEVO Voucher applied is reinstated in accordance with Article 16 and the additional amount personally paid by the Customer is refunded in accordance with the applicable rules.
An error or incorrect configuration of the Order by the Customer, in the absence of fraud or false declaration, does not give rise to any automatic penalty. Cases of fraud are dealt with in Article 19.
The Customer may cancel their Order or request its postponement free of charge up to twenty-four (24) hours before the scheduled time of the intervention. In that case, Angevo gives priority to offering a postponement; if the Customer refuses any reasonable postponement offer, a full refund is granted and, where no Service of the Order has been performed, any ANGEVO Voucher applied is reinstated.
In the event of cancellation or a request for postponement less than twenty-four (24) hours before the intervention, where the Provider has been mobilised and no Service of the Order has been performed, the late cancellation is attributable to the Customer and gives rise to the cancellation fee provided for in Article 8 bis. The treatment of the price already paid, any rescheduling and the handling of the ANGEVO Voucher are governed by that same Article.
The ANGEVO Partner plays no part in this handling.
Angevo may, directly or through the Provider concerned, postpone, re-offer or cancel an Order where performance of the service is not reasonably possible under the planned conditions, in particular in the event of unavailability, withdrawal, loss of eligibility of the Provider, unforeseen events, operational constraints, safety, unfavourable weather conditions, impossible access or any other legitimate circumstance. The Order may only be re-offered to another Provider as long as no Service of the Order has been performed, in accordance with Article 7 of the Terms of Use.
In that case, Angevo gives priority to rescheduling or a reasonable alternative solution. Failing a satisfactory solution within a reasonable period, the Customer is granted, depending on the circumstances, a full refund, a store credit or an equivalent benefit. No costs are charged to the Customer where the cancellation or postponement is due to Angevo or the Provider, or results from an external cause not attributable to the Customer.
Where the Order is cancelled without any Service having been performed, any ANGEVO Voucher applied is reinstated in accordance with Article 16 and the additional amount personally paid by the Customer is refunded in accordance with the applicable rules. The ANGEVO Partner plays no part in this handling.
In the event of the Customer's absence at the appointment, lack of access attributable to the Customer where access was required, or any other impossibility of intervention attributable to the Customer, the service is deemed impossible to perform due to the Customer.
An impossibility of intervention attributable to the Customer includes in particular the situation in which the behaviour of the Customer or of a person present on site, in particular aggressive, threatening or harassing behaviour, leads the Provider, for a legitimate safety reason, not to start the intervention, to interrupt it or to leave the premises. The Provider reports and documents the situation as far as possible. Angevo verifies the available evidence. This situation is only classified as an impossibility attributable to the Customer after Angevo has validated such attribution. In the event of a dispute, no financial consequence is applied automatically on the sole statement of one party.
Where no Service of the Order has been performed, the situations referred to in this Article give rise to the cancellation fee provided for in Article 8 bis, under the conditions of that Article.
Where at least one Service of the Order has already been performed, this fee is not applied automatically; the rules on partially performed Orders provided for in Article 17 bis apply.
Serious or repeated behaviour by the Customer may also give rise, separately, to the measures concerning their account provided for in Article 25 of the Terms of Use.
The ANGEVO Partner plays no part in this handling.
8 bis.1 Cancellation fee and method of calculation. Where no Service of the Order has been performed and there is a late cancellation attributable to the Customer within the meaning of Article 6, an absence of the Customer, a lack of access attributable to the Customer or any other impossibility of intervention attributable to the Customer within the meaning of Article 8, the Customer owes organisation and travel costs.
The amount of this fee is equal to the lower of the following two amounts:
By way of illustration: where the unperformed part amounts to EUR 30, the fee amounts to EUR 15; at EUR 40, it amounts to EUR 20; at EUR 60, it amounts to EUR 30; from EUR 70, it is capped at EUR 35.
This fee is an amount separate from the price of the Services. It is due regardless of any rescheduling. It is paid directly by the Customer and is in no case deducted from an ANGEVO Voucher.
8 bis.2 Rescheduling. Rescheduling is an operational decision separate from the cancellation fee. It remains subject to availability. Payment of this fee does not in itself create an absolute right to obtain a new date immediately.
8 bis.3 Treatment of the price already paid. If the Customer wishes to reschedule and a new date can be offered, the amount already paid for the Service remains allocated to the rescheduled Service; the cancellation fee remains due separately.
If no rescheduling takes place, the price paid by the Customer for the unperformed Services is refunded; only the cancellation fee remains due. Angevo shall in no case retain both the full price of an unperformed Service and this fee.
8 bis.4 ANGEVO Voucher. Where the Order is cancelled without any Service having been performed, the allocation of the ANGEVO Voucher to that Order is released and the Voucher is reinstated in accordance with Article 16. In the event of rescheduling of the same Order, the Voucher remains Reserved as long as no Service has been performed. The cancellation fee is paid separately by the Customer and is never deducted from the Voucher.
8 bis.5 Causes not attributable to the Customer. No cancellation fee is due where the impossibility of intervention is not attributable to the Customer, in particular in the event of weather conditions reasonably preventing the intervention, structural danger unrelated to the Customer's behaviour or any other external circumstance not attributable to the Customer. The financial treatment of the unperformed Service is then governed by Article 7, separately from the cancellation fee regime.
8 bis.6 Partially performed Order. Where at least one Service of the Order has already been performed, the cancellation fee is not applied automatically and Article 17 bis applies.
8 bis.7 Right of withdrawal. The cancellation fee provided for in this Article falls under Angevo's commercial cancellation policy. It is separate from the statutory right of withdrawal, governed by Article 9, which is an autonomous mechanism.
The consumer Customer in principle has the right to withdraw from a distance contract within fourteen (14) days of the conclusion of the contract, without having to give reasons for their decision.
To exercise this right, the Customer may use the online withdrawal function available in the app, in which the Order is concluded. This function, clearly labelled “Withdraw from contract here”, is visibly and permanently accessible throughout the withdrawal period. It enables the Customer to enter or confirm their name, the Order concerned and the e-mail address to which the confirmation is to be sent, and then to validate their statement by means of a confirmation function labelled “Confirm withdrawal”. Angevo sends the Customer, without undue delay and on a durable medium, an acknowledgement of receipt stating the content of their statement and the date and time of its submission. The withdrawal period is observed where the statement is sent before it expires. The Customer may also notify Angevo of their decision by means of any other unequivocal statement, via the Platform's support or in writing to Angevo's contact address. They may, without obligation, use the model withdrawal form made available to them on the website or as a PDF, which is a complementary documentary means of access and does not replace the online withdrawal function.
Where the Customer requests performance of the service before the expiry of the withdrawal period: (i) they expressly request such early performance; (ii) if the service has not yet been fully performed when they withdraw, they are required to pay an amount proportionate to what has already been provided to them; (iii) they lose their right of withdrawal once the service has been fully performed, which they acknowledge at the time of the Order.
Where the right of withdrawal is validly exercised, Angevo refunds the sums due using the same means of payment as that used by the Customer, no later than fourteen (14) days following receipt of the withdrawal decision, subject, where applicable, to the proportionate amount referred to above.
Where the Order has been paid in whole or in part by means of an ANGEVO Voucher, the Voucher remains allocated to that Order without being redeemed as long as no Service has been completed. If the Customer validly exercises their right of withdrawal before a Service is completed, the allocation is released, the Voucher is reinstated in accordance with Article 16 and any additional amount personally paid by the Customer is refunded in accordance with the applicable legal rules. Where the service has been fully performed under the conditions entailing loss of the right of withdrawal, the Voucher is definitively redeemed.
The case of performance that has started but not been completed constitutes an exception handled in accordance with applicable law. Any amount that may be due for such performance is handled separately in accordance with the legal framework, and the Voucher is only definitively redeemed in accordance with Article 16.
The right of withdrawal provided for in this Article is a statutory mechanism, separate from the commercial cancellation policy of Articles 6, 8 and 8 bis. In the event of conflict, the provisions of this Article prevail where the Customer validly exercises their right of withdrawal. The fees provided for in Articles 6, 8 and 8 bis do not apply to the extent that they would be incompatible with the right of withdrawal thus lawfully exercised.
The corrective measures applicable where Angevo finds a performance defect attributable to a Service are governed by Article 12 of the Terms of Use. They apply without prejudice to the Customer's mandatory rights provided for by applicable legislation.
Any complaint or dispute relating to a payment, fees applied, or the use of a store credit, an ANGEVO Voucher, a credit voucher or a promotional code is addressed to Angevo as a priority within thirty (30) days of the event concerned.
Any complaint concerning a quality defect or damage related to the performance of a service is reported within the periods provided for in the Terms of Use, namely seventy-two (72) hours for an apparent defect or damage and seven (7) days for a non-apparent defect or damage from its discovery, via the Platform or Angevo support.
These periods are intended to facilitate the handling of requests and the preservation of evidence; they do not deprive the Customer of the rights granted to them by law, which remain applicable within their own time limits. Angevo examines the request and coordinates, where necessary, its handling with the Provider concerned or any third party involved. The ANGEVO Partner plays no part in handling complaints.
Where a restitution, compensation or commercial measure is owed to the Customer, Angevo gives priority to rescheduling the service. Failing reasonable rescheduling, Angevo may grant a store credit, a promotional code or another commercial benefit usable later on the Platform, or make a refund where the circumstances justify it or the law requires it.
Where the Customer has a statutory right to a refund, in particular in the event of a validly exercised withdrawal or of cancellation attributable to Angevo or the Provider, a cash refund cannot be imposed on them solely in the form of a store credit.
The store credits, account credits and compensation granted by Angevo under this Article are separate from the ANGEVO Voucher funded by an ANGEVO Partner, which is governed exclusively by Article 16. A store credit granted following a complaint or a refund cannot be treated as a promotional code and is not subject to the non-cumulation rules specific to promotional codes.
Where a refund, store credit, compensation or reinstatement of an ANGEVO Voucher is granted to the Customer in accordance with these Terms of Sale, it is processed as follows:
Outside the cases expressly provided for in these Terms of Sale or by law, the Customer is not entitled to any automatic refund, in whole or in part, of the amount paid at the time of the Order.
Any request for a refund, store credit, postponement or compensation is examined in accordance with the rules applicable to the situation concerned and the arrangements set by Angevo. This provision does not affect the Customer's mandatory statutory rights.
Unless expressly stated otherwise, any store credit, account credit, gift voucher or commercial benefit granted by Angevo is valid for a period of two (2) years from its date of issue.
Subject to Article 16, store credits or account credits may be used in one or more instalments until the available amount is exhausted. Promotional codes cannot be combined with each other, unless expressly stated otherwise. A store credit or account credit may, unless otherwise indicated, be used together with a promotional code.
Store credits, account credits, gift vouchers and promotional codes are personal, non-transferable, non-exchangeable for cash and non-refundable, save where a mandatory legal provision applies.
The ANGEVO Voucher funded by an ANGEVO Partner does not fall under the regime of this Article. It is governed exclusively by Article 16, in particular as regards its duration, its creation for a designated beneficiary and its single use.
16.1 Nature and delivery. The ANGEVO Voucher is a single-use voucher, with a value, including all taxes, freely set by the ANGEVO Partner that funds it. It is paid in advance by that Partner and created directly for a designated beneficiary. The Voucher is embodied in a unique code. It is delivered to the beneficiary in one of the following two ways, chosen by the Partner: either by e-mail, sent by Angevo; or in its printable version, which the Partner itself hands over to the beneficiary. In the latter case, unless sending by e-mail is subsequently requested, no e-mail containing the Voucher is sent to the beneficiary; Angevo sends them a short information e-mail concerning the processing of their personal data, and the printable version bears a short confidentiality notice. Whatever the delivery method, it is the same Voucher, with the same code. The Voucher may subsequently be reprinted or sent by e-mail without a new code being created. Angevo keeps the history of the actions carried out on the Voucher.
16.2 Code, confidentiality, linking and allocation. The beneficiary's data are used for delivering the Voucher, its administrative follow-up and informing the beneficiary. As long as the code has not been used, any person in possession of it can technically use it; the beneficiary must keep it confidential. The first valid use of the code makes it unavailable to any other person.
Upon validation of an Order using the Voucher, the Voucher is linked to the customer account and allocated to that Order, under the conditions of Article 16.9. After this linking, the Voucher can no longer be transferred to another person.
Where the code has been used by a person other than the designated beneficiary, no new Voucher or refund is automatically due; Angevo examines the situation before any decision.
16.3 Delivery error and replacement. Where the sending by e-mail of the Voucher, or of the information e-mail referred to in Article 16.1, has failed for a confirmed technical reason, Angevo may correct the beneficiary's details and resend the message concerned; the Voucher keeps the same code.
Where the Voucher has been sent or handed over to the wrong recipient, or where there is a risk that the code has been received by another person, Angevo may permanently invalidate the Voucher and issue a replacement Voucher with a new unique code, for the same value and with the same expiry date. Any doubt as to receipt is treated as a risk that the code has been compromised.
16.4 Loss or non-receipt of the code. In the event of loss or non-receipt of the code by the beneficiary, Angevo may, after verification, provide access to the existing Voucher again, or carry out the replacement provided for in Article 16.3 where there is a risk that the code has been compromised.
16.5 No monetary value and prohibition of resale. The Voucher is neither exchangeable for cash nor refundable, save where a mandatory legal provision applies or in the cases expressly provided for in these Terms of Sale. Its resale and any improper commercial use are prohibited.
16.6 Duration and expiry. The ANGEVO Voucher is valid for twelve (12) months from its issue. A Voucher Reserved before its expiry date remains valid for the Order concerned, even if that date falls before the performance of the first Service. On expiry, if it is neither Reserved nor redeemed, it becomes unusable and gives rise to no refund, restitution or compensation to the beneficiary or to the Partner, save where a mandatory legal provision applies or an exception is expressly provided for in these Terms of Sale, in particular Article 16.10.
16.7 Single use and single Order. The Voucher can be used only once, on a single Order. That Order may include one or more Services available on the Platform.
16.8 Amount and application. The total price of the Order must be at least equal to the value of the Voucher; the Voucher is then applied in full against that total price. If the Order is for a higher amount, the Customer pays the difference. Where the total price of the Order is lower than the value of the Voucher, the Voucher cannot be used and is not redeemed; the Customer must add to the Order until it reaches at least that value. The Voucher cannot be split and generates no balance or remainder; once redeemed, it can no longer be used.
16.9 Voucher cycle: Available, Reserved, Redeemed. The Voucher is Available from its issue. It becomes Reserved upon validation of an Order using it: it is then allocated to that Order and cannot be used for another Order; in the event of rescheduling of the same Order, it remains Reserved as long as no Service has been performed. It becomes Redeemed as soon as the first Service of the Order has actually been performed. This cycle is distinct from the administrative states the Voucher may have, in particular suspended, invalidated or expired.
As soon as at least one Service of the Order has actually been performed, the Voucher is definitively redeemed. A Service that has started but not been completed does not trigger the definitive redemption of the Voucher. The Voucher remains redeemed even if other Services of the Order are not performed; adjustments to the Order are handled in accordance with Article 17 bis, with no remainder on the Voucher.
Where the Order is cancelled before any Service has been performed, the allocation is released and the Voucher automatically becomes Available again (“reinstatement”): the same code becomes usable again for a new Order, under the duration conditions provided for in Article 16.11. Exceptionally, where human verification is genuinely necessary, Angevo may defer this reinstatement by no more than three (3) working days, in accordance with Article 13.
16.10 Area not yet served. The acquisition of a Voucher is not conditional on the beneficiary's geographical area. The extension provided for in this Article requires a genuine attempt to use the Voucher during its validity period and a finding by Angevo that the Service cannot be offered in the area concerned. When the area actually becomes available, a new full period of twelve (12) months begins; Angevo informs the Customer directly of this availability and notifies them of the new expiry date, which replaces the previous one. The ANGEVO Partner is not notified.
16.11 Reinstatement of the Voucher. Where the Order is cancelled before any Service has been performed, the allocation to that Order is released and the Voucher becomes Available again. Reinstatement does not start a new period of twelve (12) months: the Voucher retains its original expiry date where more than thirty (30) days of validity remain. Otherwise, the beneficiary has thirty (30) days from the reinstatement to use their Voucher. The exception provided for in Article 16.10 remains distinct and does open a new full period of twelve (12) months.
16.12 Suspended or closed account. Where the account to which the Voucher is linked is temporarily suspended, this suspension does not in itself change the status of the Voucher. The Voucher remains linked to that account and can be neither transferred nor refunded. A Reserved Voucher remains linked to its Order and its treatment follows the outcome of that Order. An Available Voucher cannot be used for a new Order during the suspension and its expiry date continues to run normally. Any placing of the Voucher in a suspended or invalidated administrative state is subject to a separate decision, in particular under the conditions of Article 19. Where the impediment to use results exclusively from a problem attributable to Angevo, an extension may be granted so as not to penalise the Customer. If the account is closed, the Voucher does not become refundable in cash merely because of that closure; in the event of reactivation or authorised re-creation of an account before expiry, Angevo may link the Voucher after verification.
16.13 Eligible Services. The ANGEVO Voucher may be used for all services available in the ANGEVO app and performed in Belgium.
16.14 Role of the Partner. The ANGEVO Partner is not a party to the Order. Its own contractual relationship with the beneficiary remains separate. It may consult, in its Partner Portal, only the information relating to the Voucher provided for in Article 28 of the Terms of Use. Where a Voucher is reinstated, the Partner sees only its current status, without notification, reason or information about the Order.
Where a Customer holds an applicable store credit, account credit or promotional code, the corresponding amount is applied as a priority against the total price of the Order. If the available amount is less than the price of the Order, the remaining balance due must be paid by the Customer in accordance with the applicable arrangements.
As regards promotional codes: each code is valid for a single use and is fully used up when applied; no residual balance is retained.
As regards the ANGEVO Voucher: the Voucher is applied in a single instance against the total price of the Order. It may only be used if that total price reaches at least its value; the Voucher is then applied in full. After definitive redemption, no residual balance is retained and no replacement store credit is issued.
An ANGEVO Voucher cannot be combined with a promotional code or another commercial benefit on the same Order, unless a specific offer is expressly provided for by Angevo.
As regards customers' store credits and account credits: pending the introduction of a customer wallet, store credits are issued for an amount suited to the services available on the Platform. The Customer is invited to use their store credit on an Order of an equivalent or higher amount. Failing that, and upon request to Angevo, the unused balance may be retained in the form of a store credit in the Customer's name valid for twelve (12) months. This provision does not apply to the ANGEVO Voucher.
Each Service included in an Order retains its individual value including all taxes.
Where the Order is cancelled without any Service having been performed, any ANGEVO Voucher applied is reinstated in accordance with Article 16.
As soon as at least one Service of the Order has actually been performed:
Angevo gives priority to rescheduling the unperformed Services with the same Provider where possible. The remaining Services cannot be entrusted to another Provider within the same Order; the involvement of another Provider requires a new Order.
If the unperformed Services cannot be rescheduled, the Customer obtains, as the case may be, a refund of the part personally paid by them where applicable and/or a store credit or Angevo compensation corresponding to the value of the unperformed Services, determined on the basis of their individual value including all taxes.
The store credits and compensation granted on this basis remain legally separate from the ANGEVO Voucher: they do not constitute a remainder of the Voucher and do not reinstate it.
Any Order placed via the Platform may give rise to the issue of a proof of payment, a payment confirmation, an invoice or any equivalent document, depending on the nature of the transaction and the applicable arrangements. The proof provided to the Customer states, where applicable, the application of an ANGEVO Voucher and the balance personally paid by them. Documents relating to payment, any fees, store credits or commercial benefits may be issued by Angevo or by the entity concerned, as the case may be.
The invoicing arrangements applicable to the ANGEVO Partner fall under the partnership's own contractual framework and do not form part of these Terms of Sale.
19.1 Error or incorrect configuration without fraud. An error or incorrect configuration of the Order by the Customer, in the absence of fraud or false declaration, is handled in accordance with the ordinary rules of these Terms of Sale: no improvised surcharge, documentation of the discrepancy by the Provider, handling of the matter by Angevo and, where the Order is cancelled without any Service having been performed, reinstatement of the ANGEVO Voucher. No automatic flat-rate penalty is applied.
19.2 Serious suspicion of fraud. In the event of a serious suspicion of fraud, Angevo may temporarily suspend the Order, temporarily suspend the ANGEVO Voucher concerned, which becomes unusable during the verification, request supporting documents and, if necessary, suspend the account for the duration of the verification. At the end of the verification, the Voucher returns to its previous status or is permanently invalidated.
19.3 Confirmed intentional fraud. In the event of confirmed intentional fraud, Angevo may in particular cancel the Order, suspend or close the account, permanently invalidate the Voucher concerned, refuse a fraudulently obtained reinstatement, claim the damage actually caused where legally justified and exercise the necessary remedies.
19.4 Other commercial benefits. Angevo reserves the right to refuse, suspend, cancel or deactivate any store credit, credit voucher, account credit, promotional code, commercial benefit, Order or transaction in the event of fraud, attempted fraud, abusive or irregular use, or use contrary to these Terms of Sale, to the rules of the Platform or to applicable laws, without prejudice to any other measure or remedy.
In the event of a payment dispute, the Customer first contacts Angevo support in order to seek an amicable solution, before initiating any chargeback procedure with their bank or card issuer. Using a chargeback for a service that was duly booked and fully performed, without a prior complaint or legitimate reason, is considered abusive use. This provision does not affect the Customer's statutory rights or their ability to contact their bank.
Angevo reserves the right to amend these Terms of Sale at any time, in particular to take account of changes to the Platform, the services offered, the payment arrangements, or technical, commercial, operational or legal requirements.
In the event of a substantial amendment, users are informed with at least fifteen (15) days' notice before the new terms come into force, unless a faster change is required for legal, regulatory, security or compliance reasons. If the Customer disagrees, they may stop using the Platform before the new terms come into force, without this affecting Orders already being performed.
In the event of a dispute with Angevo, the consumer Customer is invited to seek an amicable solution as a priority by contacting Angevo's customer service. If no amicable solution is found, the Customer may contact the Consumer Mediation Service free of charge:
Recourse to mediation is optional and does not deprive the Customer of any judicial remedy.
These Terms of Sale are made available in the languages offered by the Platform. The language version presented to and accepted by the Customer constitutes the version applicable to their relationship with Angevo. Angevo retains the identifier of the accepted version and the language of acceptance.
These Terms of Sale are governed by Belgian law.
In the event of a dispute relating to their interpretation, validity, performance or to any transaction carried out via the Platform, the parties shall endeavour to seek an amicable solution, where appropriate through mediation (Article 22). Failing that, the Belgian courts have jurisdiction, subject to the mandatory rules protecting the consumer, in particular those allowing them to bring proceedings before the court of their place of residence.
