Angevo BV — Excelsiorlaan 25, 1930 Zaventem (Belgium) — CBE 1032.536.987 — VAT BE 1032.536.987 — contact@angevo.com
These Terms of Use (the “Terms of Use”) govern access to and use of the Angevo digital platform (the “Platform”) by any user acting as a consumer customer (the “Customer”). They constitute a legally binding contract between the Customer and Angevo BV, a company incorporated under Belgian law with its registered office in Zaventem, Belgium (“Angevo”).
Angevo is a digital platform that connects customers with independent service providers (“ANGEVO Providers” or “Providers”) for window cleaning, frame profile cleaning, post-construction cleaning, decontamination, restoration of surfaces, Colour Restoration of frame profiles and solar panel cleaning services.
These Terms of Use apply to Customers acting as consumers within the meaning of the Belgian Code of Economic Law. Services intended for professional customers are, where applicable, subject to separate terms.
Use of the Platform implies full and unconditional acceptance of these Terms of Use. Any Customer who does not accept these terms is requested not to use the Platform.
For the purposes of these Terms of Use, the terms below have the following meaning:
Angevo acts as a digital platform connecting Customers with independent Providers. Angevo does not itself perform the Services on site and is not the provider of the booked service.
Angevo provides the booking interface, the framework for use of the Platform, the tools necessary to organise the service, the secure payment system, as well as a support and complaint follow-up service.
For payment purposes, Angevo collects the price of the Services through an authorised PSP and ensures its transfer to the Provider in accordance with the terms set out herein and in the Terms of Sale. The contract for the Service is concluded between the Customer and the Provider; Angevo nevertheless assumes the obligations and responsibilities incumbent upon it, under the conditions defined herein, in its capacity as operator of the Platform and collector of payments.
Where an Order is paid in whole or in part by means of an ANGEVO Voucher, the ANGEVO Partner that funded that Voucher is not a party to the Order of Services placed via the Platform. Its own contractual relationship with the beneficiary, in particular for the supply, installation and after-sales service of the window frames, remains separate. The Service is performed by the ANGEVO Provider under the conditions set out herein.
Use of Angevo services requires the creation and maintenance of an active user account. The Customer undertakes to provide accurate, complete and up-to-date information when creating their account and to keep it up to date.
Access to the Platform is reserved for natural persons aged at least eighteen (18) years. Any use by a minor is strictly prohibited.
The ANGEVO Voucher is embodied in a unique code. It is created by the ANGEVO Partner directly for a designated beneficiary. It is delivered to the beneficiary either by e-mail, sent by Angevo, or in its printable version, handed over by the Partner; in the latter case, the beneficiary receives from Angevo a short information e-mail concerning their personal data, which does not contain the Voucher. Whatever the delivery method, it is the same Voucher, with the same code. The beneficiary's data are used for delivering the Voucher, its administrative follow-up and informing the beneficiary.
As long as the code has not been used, any person in possession of it can technically use it. The beneficiary must therefore keep their code confidential. The first valid use of the code makes it unavailable to any other person.
Use of the Voucher requires an active customer account. Upon validation of an Order using the Voucher, the Voucher is linked to the Customer's account and becomes Reserved for that Order. After this linking, the Voucher can no longer be transferred to another person. As long as it is Reserved, it cannot be used for another Order. If the Order is cancelled before any Service has been performed, the Voucher automatically becomes Available again, with the same code, under the conditions of Article 16 of the Terms of Sale.
Where the code has been used by a person other than the designated beneficiary, no new Voucher or refund is automatically due; Angevo examines the situation before any decision.
In the event of loss, non-receipt or an error in the delivery of the code, the rules of Article 16 of the Terms of Sale apply.
Angevo services are offered on Belgian territory, subject to availability according to the areas actually covered by the Platform and its Providers. Geographical coverage may change.
The acquisition of an ANGEVO Voucher is not conditional on the beneficiary's geographical area. Where the beneficiary is actually unable to use their Voucher because Angevo does not yet serve their area, the extension rules provided for in Article 16 of the Terms of Sale apply.
The services offered via the Angevo Platform currently cover:
Colour Restoration aims to treat and revive the colour of frame profiles. Depending on the condition of the substrate, the material, and its exposure and maintenance, it may help to improve how well the colour holds over time. It does not guarantee a return to the original condition, nor that the colour will be maintained for any fixed period.
Items concerned. The items that may be the subject of a service include in particular: windows, front doors, garage doors, aluminium or wrought-iron balconies and railings where they are connected to the glazed environment or to the window frames, conservatories, glazed pergolas, solar panels, as well as mirrors, in particular bathroom mirrors.
Exclusions. The following are not included in the services, unless expressly stated otherwise in the offer or in the app: repairs, painting, replacement of items, technical work unrelated to the planned cleaning, treatment or restoration, as well as services not yet integrated into the Platform, such as cornice cleaning.
For wooden items, the service is limited to washing, shampoo treatment and maintenance. No Colour Restoration or treatment equivalent to the solutions offered for PVC and aluminium frame profiles is offered for wood at this stage.
The Customer books directly via the Platform, selects one or more Services and the available time slot(s), views the applicable price and proceeds to secure payment.
The Services validated in a single operation constitute an Order. The total price of the Order corresponds to all the validated Services, each retaining its individual value including all taxes.
The total price displayed before final validation is final. It is determined on the basis of the information provided by the Customer, in particular the type and number of items to be treated, the nature of the surfaces and the access conditions. The Customer undertakes to provide accurate and complete information. The handling of any discrepancy between this information and the situation found on site is governed by Article 8.
The Booking relates to a service scheduled for a given time slot, and not to the absolute guarantee of a specific Provider. The assignment is allocated under the conditions of Article 7. If no reasonable solution can be found, rescheduling or a refund may be considered in accordance with the rules set out in the Terms of Sale.
When an Order is confirmed, the corresponding assignment is made available in the app to Providers who are available, equipped and previously validated by Angevo. An eligible Provider may accept the assignment corresponding in particular to their equipment.
Where an Order includes several Services, they are entrusted to a single eligible Provider capable of performing the entire Order.
The Customer may express a preference for a Provider with whom they have already had a Service performed, without any guarantee of allocation. This new Service must be booked and performed via the Platform.
As long as no Service of the Order has been performed, Angevo may, in the event of unavailability, withdrawal, loss of eligibility or operational necessity, make the entire assignment available again to other eligible Providers. Such re-offering does not affect the essential characteristics or the price of the booked Service.
As soon as at least one Service of the Order has been performed, the remaining Services can no longer be entrusted to another Provider within the same Order. They may be rescheduled with the same Provider where possible; failing that, they are handled in accordance with Article 17 bis of the Terms of Sale. The involvement of another Provider requires a new Order.
The total price displayed and validated at the time of the Order is final. No surcharge may be applied on site and the Provider may not change the price.
Where the situation found on site differs from the information provided by the Customer without preventing performance, the planned Service is carried out.
Where the discrepancy makes the Order impossible to perform, non-compliant or risky, the Provider documents the situation and reports it to Angevo. Angevo takes over the matter with the Customer in order to find a solution, in particular rescheduling.
Where the Order is cancelled without any Service having been performed, any ANGEVO Voucher applied is reinstated under the conditions of Article 16 of the Terms of Sale and the additional amount personally paid by the Customer is refunded in accordance with the applicable rules.
An error or incorrect configuration of the Order by the Customer, in the absence of fraud or false declaration, does not give rise to any automatic penalty. Cases of fraud are dealt with in Article 19 of the Terms of Sale.
Payment for the Services is made via the Platform, at the time of the Order, through an authorised PSP. Unless otherwise indicated, the price is collected at the time of the Order.
Where the Customer holds a valid ANGEVO Voucher, its value, expressed including all taxes, is applied against the total price of the Order upon its validation. The Voucher may only be used if the total price of the Order is at least equal to its value; the Voucher is then applied in full, with no remainder. The remaining balance due is paid by the Customer in accordance with the terms of this Article. Any fees due under Article 11 hereof and Articles 6, 8 and 8 bis of the Terms of Sale are paid directly by the Customer and are in no case deducted from the Voucher.
Validation of the Order links the Voucher to the Customer's account and makes it Reserved for that Order. The Voucher is only redeemed upon the actual performance of the first Service of the Order, under the conditions of Article 16 of the Terms of Sale.
The sums corresponding to a Service may be held securely until the proper performance of the Service and the expiry of the reporting period provided for in Article 19, before being transferred to the Provider. This mechanism is intended to allow any complaint or refund to be processed.
The rules relating to payment failures, invoicing, refunds and, where applicable, the applicable fees are set out in the Terms of Sale. An invoice or proof of payment is made available to the Customer via the Platform.
In the event of a payment dispute, the Customer undertakes to contact Angevo support first (Article 22) in order to seek an amicable solution, before initiating any chargeback procedure with their bank or card issuer. Using a chargeback for a Service that was duly booked and fully performed, without a prior complaint or legitimate reason, is considered abusive use within the meaning of Article 24. This provision does not affect the Customer's statutory rights or their ability to contact their bank.
In accordance with the Code of Economic Law, the consumer Customer in principle has a period of fourteen (14) days to withdraw from a distance contract, without having to give reasons for their decision.
However, where the Customer requests performance of the Service before the expiry of this period, they are expressly informed, at the time of the Order, that by requesting such early performance: (i) they consent to the Service starting before the end of the withdrawal period, and (ii) they lose their right of withdrawal once the Service has been fully performed.
If the Service has not yet been fully performed at the time the Customer exercises their right of withdrawal, they may be required to pay an amount proportionate to what has already been provided to them.
The right of withdrawal can no longer be exercised once the Service has been fully performed with the Customer's prior express consent and their acknowledgement that they thereby lose their right of withdrawal.
Where the Order has been paid in whole or in part by means of an ANGEVO Voucher, the Voucher remains allocated to that Order without being redeemed as long as no Service has been completed. If the Customer validly exercises their right of withdrawal before a Service is completed, the allocation is released, the Voucher is reinstated under the conditions of Article 16 of the Terms of Sale and any additional amount personally paid by the Customer is refunded in accordance with the applicable legal rules. Where the Service has been fully performed under the conditions entailing loss of the right of withdrawal, the Voucher is definitively redeemed.
The case of performance that has started but not been completed constitutes an exception handled in accordance with applicable law. Any amount that may be due for such performance is handled separately in accordance with the legal framework, and the Voucher is only definitively redeemed in accordance with Article 16 of the Terms of Sale.
The Customer may exercise the right of withdrawal directly in the app, by means of the online withdrawal function provided for in Article 9 of the Terms of Sale. The other practical arrangements for exercising the right of withdrawal (model form, address and refund periods) are set out in the Terms of Sale and during the Order process.
The arrangements for cancelling, postponing or modifying an Order are governed by the Terms of Sale. Depending on the circumstances and the notice period, an Order may be maintained, postponed, reallocated, cancelled or refunded.
In the event of late cancellation by the Customer, absence making the Service impossible where access or presence was required (Article 14), or any other impossibility of intervention attributable to the Customer, in particular in the situation referred to in Article 15 where validated by Angevo, a cancellation fee is due within the limits and under the conditions set out in the Terms of Sale. This fee is due regardless of any rescheduling of the Service. It is paid directly by the Customer and is in no case deducted from an ANGEVO Voucher. It does not apply where the impossibility results from an external cause or a cause not attributable to the Customer.
Where the Order is cancelled without any Service having been performed, any ANGEVO Voucher applied is reinstated under the conditions of Article 16 of the Terms of Sale.
Partially performed Order. Where only some Services of an Order have been performed, the performed Services remain due and follow their normal rules. The unperformed part is handled separately, as the case may be by rescheduling, refund or compensation, in accordance with Article 17 bis of the Terms of Sale. The handling of this part does not affect the Services already correctly performed. Any ANGEVO Voucher applied remains redeemed; the unperformed Services are handled at Order level, as a priority by rescheduling and then, where applicable, by store credit or compensation in accordance with the applicable rules. This compensation does not constitute a remainder of the Voucher and does not reinstate it.
In the event of cancellation or impediment attributable to the Provider or to Angevo, the Customer is offered, as the case may be, rescheduling, re-offering of the assignment to other eligible Providers where no Service of the Order has yet been performed (Article 7), or a refund of the corresponding sums. Where no Service of the Order has been performed, any ANGEVO Voucher applied is reinstated and the additional amount personally paid by the Customer is refunded in accordance with the applicable rules; where at least one Service has been performed, the Voucher remains redeemed. The ANGEVO Partner plays no part in this handling.
Angevo seeks to guarantee the quality of the Services performed via the Platform. A Customer who considers that the result of a Service is defective reports it under the conditions and within the periods provided for in Article 19.
Angevo examines the complaint and the available evidence, in particular the photographic documentation. Where it finds a performance defect attributable to the Service, Angevo selects the solution proportionate to the circumstances:
The Customer does not choose the Provider responsible for the correction. No additional costs are charged to the Customer for a correction validated by Angevo. The correction requires the Customer to allow access under conditions equivalent to those of the original Service.
The following in particular do not constitute a performance defect: soiling that appeared after the intervention, a pre-existing defect in the glazing, window frame or surface, an aesthetic result that is objectively impossible to achieve, or a problem unrelated to the Service performed.
This Article applies without prejudice to the Customer's mandatory rights provided for by applicable legislation (Article 20).
The Customer undertakes to provide accurate and useful information about the place of intervention, access, any constraints and any circumstances likely to affect the Service.
Unless the booked Service expressly provides for an intervention without interior access, the Customer guarantees normal, reasonable and safe access to the areas covered by the assignment.
Certain Services may be booked for the exterior only, without the need for access to the property. In that case, the Customer authorises the Provider's intervention under the conditions set at the time of the Order, solely for the areas covered by this type of Service.
If access is impossible, insufficient or not in accordance with the Order, or if the conditions of intervention present a serious risk or obstacle, the Service may be refused, adapted, postponed or interrupted depending on the circumstances.
Depending on the type of Service booked, the presence of the Customer, the handover of access or prior authorisation for the intervention may be required.
Where the Order provides for an intervention without the Customer being present, in particular for certain exterior services, the Customer expressly authorises the intervention under the conditions indicated at the time of the order.
Where the Service requires the handover of keys, access codes or any other means of access, these are entrusted to the Provider solely for the purposes of the Service and are returned at the end of it. The Customer ensures that only strictly necessary access is entrusted.
In the event of the Customer's absence, lack of access where it was required, or a discrepancy between the announced conditions and the reality on site, the Service may be postponed, adapted, interrupted or handled in accordance with the applicable rules of the Platform.
The Provider may refuse, interrupt or adapt an intervention if the safety conditions are not met or if the assignment cannot reasonably be performed under normal conditions. This covers in particular the following situations:
Where the behaviour of the Customer or of a person present on site is aggressive, threatening or harassing, or reasonably makes the intervention dangerous or impossible, the Provider may decline to start the intervention, interrupt it or leave the premises. The Provider reports and documents the situation as far as possible. Angevo verifies the available evidence. In the event of a dispute, no financial consequence is applied automatically on the sole statement of one party.
The financial consequences of such a situation are governed by Article 8 of the Terms of Sale. Serious or repeated behaviour may also give rise, separately, to measures concerning the Customer's account under the conditions of Article 25.
Angevo may support, validate or organise the follow-up to such a decision in the interest of safety, service quality and the proper functioning of the Platform.
Providers in principle use their own equipment, tools, products and working methods, under their professional responsibility, provided these are compatible with the expected quality of the service offered via the Platform.
However, where a Service includes the Colour Restoration of aluminium or PVC frame profiles, the Provider is required to use the product or protocol specifically required by Angevo for this type of service. Acceptance of such an assignment implies compliance with this requirement.
In order to document the condition of the surfaces and items concerned before and after the intervention, ensure quality control, handle incidents and complaints, prevent and resolve disputes and establish evidence, photographs are in principle taken before and after the intervention, and may be taken during it. They are limited to what is necessary for the Service.
This documentation is carried out where materially possible. In the absence of a joint condition report or a documented reservation before the start of the Service, the objective evidence gathered by the Provider and/or Angevo is authoritative between the parties, without prejudice to proof to the contrary.
The Customer may object to this processing under the conditions set out in the Privacy Policy. Their objection is subject to human review by Angevo. Where the Customer expresses it directly to the Provider during the intervention, the Provider suspends the taking of new photographs, without ruling on the request themselves, and informs Angevo. Depending on the outcome of this review, the intervention may continue without photographs, the processing may be maintained where compelling legitimate grounds or the establishment, exercise or defence of legal claims so justify, with the Customer being informed, or the intervention may be postponed or not carried out. In the latter case, no cancellation fee is charged to the Customer solely because of their objection.
The images and data thus collected are processed in accordance with the Privacy Policy.
The independent Provider is responsible for the proper performance of the Service and for any damage they may cause in the course of their intervention, including to third parties. It is the Provider's responsibility to be covered by liability insurance appropriate to their activity.
Angevo acts as first point of contact for the Customer to receive the complaint, coordinate the follow-up of the case and facilitate the search for a solution with the Provider concerned and, where applicable, their insurer.
Where damage results from the use of a product or protocol specifically imposed by Angevo (Article 16), this is taken into account in handling the complaint, without prejudice to the Provider's own liability as regards the conditions of application of that product or protocol.
The Customer reports any damage or defect under the conditions and within the periods provided for in Article 19, providing the relevant information (description, photographs).
In order to allow complaints to be handled effectively and evidence to be preserved, the Customer is asked to report:
The report is made via the Platform or to Angevo support, excluding any direct contact with the Provider intended to circumvent the Platform, and is accompanied by the relevant information (description, photographs, date).
These periods are intended to facilitate the amicable handling of complaints and the implementation of the corrective measures provided for in Article 12. They apply without prejudice to the Customer's mandatory rights provided for by applicable legislation, which remain applicable within their own time limits.
The corrective measures provided for in Article 12 and the reporting periods provided for in Article 19 apply subject to the mandatory rights applicable to the consumer, which may be exercised under the conditions and within the time limits laid down by law.
Angevo is responsible for the proper provision of the services for which it is itself responsible as operator of the Platform (access to the Platform, booking process, collection and transfer of payments, support). Angevo uses reasonable means to ensure a quality service.
As Angevo is not the provider of the Service performed on site, it is not liable for its proper physical performance, which is the responsibility of the Provider (Article 18), without prejudice to the obligations it assumes herein.
To the extent permitted by law, Angevo's liability does not extend to damage resulting from inaccurate information provided by the Customer, the Customer's failure to comply with their obligations (in particular regarding access and safety), the act of a third party or a case of force majeure.
No provision of these Terms of Use is intended to or has the effect of excluding or limiting Angevo's liability in cases where such exclusion or limitation is prohibited by law, in particular in the event of fraud, gross negligence, or harm to life or physical integrity.
The Customer contacts Angevo as a priority for any question, difficulty, complaint or request relating to the use of the Platform or to a Service booked via it. Angevo acts as first point of contact and coordinates, where necessary, the handling of the case with the Provider concerned. The ANGEVO Partner plays no part in handling complaints relating to an Order.
A review may only be posted following a Service actually booked and paid for via the Platform. After each Service, the Customer and the Provider may rate each other by means of a rating system. Ratings may be taken into account by Angevo for quality control, monitoring of the user experience and, where applicable, limiting or suspending access to the Platform.
Angevo reserves the right to moderate, hide or delete any review, comment or rating that is manifestly abusive, false, misleading, insulting, defamatory, contrary to these Terms of Use, to the rules of the Platform, to public policy or to applicable laws.
Prior to any deletion of a review, the user concerned may, as far as possible and depending on the circumstances, be informed and invited to submit their observations.
It is prohibited to use the Platform in a fraudulent or abusive manner or contrary to its purpose. The following are prohibited in particular:
Any breach of these prohibitions may result in measures limiting, suspending or closing the account, without prejudice to any other right or remedy of Angevo. The measures applicable in the event of suspected or confirmed fraud are set out in Article 19 of the Terms of Sale.
Angevo may suspend, restrict, refuse or close a user account, temporarily or permanently, on objective grounds, in particular in the event of fraud, non-payment, false information, disrespectful, dangerous or abusive behaviour, harassment, abusive cancellations, circumvention of the Platform, unlawful use or harm to the security, reputation or proper functioning of the Platform.
Except in cases of urgency, serious harm or legal obligation, the Customer is informed of the measure and the reason for it and may submit their observations. Sums due for Services duly performed before the measure continue to be handled in accordance with these Terms of Use.
Where an ANGEVO Voucher is linked to a temporarily suspended account, this suspension does not in itself change the status of the Voucher. The Voucher remains linked to that account and can be neither transferred nor refunded. A Reserved Voucher remains linked to its Order and its treatment follows the outcome of that Order. An Available Voucher cannot be used for a new Order during the suspension and its expiry date continues to run normally. Any placing of the Voucher in a suspended or invalidated administrative state is subject to a separate decision. Where the impediment to use results exclusively from a problem attributable to Angevo, an extension may be granted so as not to penalise the Customer.
If the account is closed, the ANGEVO Voucher does not become refundable in cash merely because of that closure. In the event of reactivation or authorised re-creation of an account before the Voucher expires, Angevo may link the Voucher after verification. The strictly necessary data is retained in accordance with the Privacy Policy.
The Customer enters the address of the place of intervention when placing the Order. The app does not access the location of the Customer's device.
Use of the Platform implies that the Customer may receive, electronically or via the app, communications relating to the operation of the service, their bookings and Orders, the performance of the Services, confirmations, reminders, changes, alerts, technical or administrative notifications, as well as any useful information relating to their account or to the use of the Platform.
Where the beneficiary of an ANGEVO Voucher has been unable to use it because their area was not yet served, Angevo informs them directly of the availability of the area and of the Voucher's new expiry date, under the conditions of Article 16 of the Terms of Sale.
In connection with the use of the Platform, Angevo collects and processes certain personal data concerning users. The arrangements for such collection and processing, as well as the rights of data subjects, are set out in the Privacy Policy accessible via the Platform.
Given the sensitivity of certain information (in particular the Customer's address and intervention time slots), Angevo implements measures to limit access to it to the purposes necessary for the performance of the Service.
Where an ANGEVO Voucher has been created by an ANGEVO Partner, the Partner may consult, in its Partner Portal, only the information relating to that Voucher: its reference, the Partner's own file reference, its code, the surname, first name, e-mail address and language of the designated beneficiary, the amount, the status of the Voucher, its delivery method and its dates of creation, sending or download, redemption and applicable expiry, as well as, where applicable, the history of any invalidation or replacement and the reference of the new Voucher. In particular, the Partner has no access to the Customer's address or telephone number, to the existence of an Angevo account, to the identity of the account that used the code, to the details of the Services, to the photographs, to the assigned Provider, to the additional amount paid by the Customer, to incidents or complaints, or to the Customer's other Orders.
Use of the Platform implies that the user has read Angevo's Privacy Policy.
All intellectual property rights relating to the Angevo Platform, its content, interface, texts, visuals, trademarks, logos, technical elements, software, databases and, more generally, any element accessible via the Platform, belong to Angevo or to its partners and rights holders.
Any reproduction, representation, extraction, reuse, adaptation, distribution or exploitation, in whole or in part, without Angevo's prior written authorisation, is strictly prohibited.
Angevo reserves the right to change at any time the services offered via the Platform, their scope, their terms, the areas covered and the available features. This includes in particular the possibility of adding new services, modifying certain existing services, withdrawing certain offers temporarily or permanently, or adapting the operation of the Platform according to operational, technical, commercial or regulatory needs.
Angevo reserves the right to amend these Terms of Use at any time, in particular to take account of changes to the Platform, the services offered, or technical, commercial, operational or legal requirements.
In the event of a substantial amendment, users are informed with at least fifteen (15) days' notice before the new terms come into force, unless a faster change is required for legal, regulatory, security or compliance reasons.
If the Customer disagrees with a substantial amendment, they may stop using the Platform and close their account before the new terms come into force, without this affecting Orders already being performed. Continued use of the Platform after the updated terms come into force constitutes acceptance of the new Terms of Use, subject to applicable mandatory rights.
Angevo endeavours to ensure the proper functioning and accessibility of the Platform, without guaranteeing continuous, uninterrupted or error-free availability. The Platform may be temporarily unavailable, slowed down or limited, in particular during maintenance, updates, technical incidents, malfunctions or work on the systems.
Angevo cannot be held liable for any delay, impossibility of performance or malfunction resulting from a case of force majeure or any event reasonably beyond its control, in particular natural disasters, major weather events, fires, widespread outages, network interruptions, strikes, administrative decisions, civil unrest or any other unforeseeable and irresistible event.
Angevo endeavours to make its Platform as accessible as reasonably possible and undertakes to gradually develop its interfaces and features taking into account the applicable legal requirements, relevant technical standards and users' needs in terms of digital accessibility.
Computer records, electronic exchanges, confirmations, validations, activity histories, booking data, statuses recorded in the Angevo system, messages and, more generally, any information stored by Angevo's systems or transmitted via the Platform may be used as evidence in the context of relations with the user, subject to the applicable mandatory rules.
In the event of a complaint, the Customer contacts Angevo support as a priority (Article 22), which endeavours to provide an amicable solution.
If no resolution is reached, the consumer Customer may refer the matter free of charge to the Consumer Mediation Service (Consumentenombudsdienst), Boulevard du Roi Albert II 8, box 1, 1000 Brussels, accessible via the website mediationconsommateur.be. This service is competent for consumer disputes in Belgium and can be contacted in French, Dutch, German or English.
Recourse to mediation is optional and does not deprive the Customer of any judicial remedy.
These Terms of Use are made available in the languages offered by the Platform. The language version presented to and accepted by the Customer constitutes the version applicable to their relationship with Angevo. Angevo retains the identifier of the accepted version and the language of acceptance.
If any provision of these Terms of Use is declared null, invalid or unenforceable by a competent authority, the other provisions shall remain in full force and effect.
These Terms of Use are governed by Belgian law.
In the event of a dispute relating to the use of the Platform or to the Services, the parties shall endeavour to seek an amicable solution, where appropriate through mediation (Article 36). Failing that, the Belgian courts have jurisdiction, subject to the mandatory rules protecting the consumer, in particular those allowing them to bring proceedings before the court of their place of residence.
